Patient Bill of Rights

If you have questions or comments, regarding this notice, please contact the University of North Dakota Student Health Services at the above-mentioned address or telephone number. All requests, notifications, and complaints should be submitted to Student Health Services, Attention: Privacy Officer / Health Care Analyst.

You have a right to:

1. Humane care and treatment, respect, consideration, and dignity regardless of your race, color, creed, national origin, sex, age, disability, source of payment, beliefs, sexual orientation and/or lifestyle.
2. Accurate information concerning your diagnosis, evaluation, treatment and prognosis of an illness or health related condition. To hear from my provider, in language I understand, my diagnosis, the treatment prescribed for me, the options available including the management of pain, the expected outcome of my illness and any other instructions required for follow-up care.
3. Confidential treatment of all communications and records relating to you except as otherwise provided by law or third party payment contract. Your permission must be obtained before Student Health Service staff may give information to anyone not directly connected with your care. This requirement applies to your parents, spouse, and UND officials. There are limited exceptions required by law, such as reporting certain communicable disease to the Health Department and data subpoenaed by a court of law.
4. Participate fully in decisions which are made regarding your health care and treatment, whenever possible.
5. Competent treatment from qualified professionals.
6. Examine credential information attesting to the qualifications of all Student Health Services health care professionals.
7. A second opinion or consultation from another provider regarding diagnosis and treatment, upon request.
8. Information regarding scope, availability, and fees for services.
9. Choose a specific provider, or to change providers, if the schedule allows.
10. Information about any educational or research aspect of your care and the right to refuse to participate. Such refusal will not jeopardize your access to medical care and treatment.
11. Refuse to sign a consent only after I have received information about the consequences of refusing the prescribed evaluation, treatment and/or medication(s).
12. Change my mind about any procedure for which I have given my consent.
13. Have pain prevented or adequately managed.
14. Express a suggestion, concern or complaint regarding the quality of care received and the right to a response that substantially addresses my concern.
15. Examine my bill and to receive an explanation of it.
16. Be informed of UND Student Health Services’ policies and regulations which apply to me as a patient.

Your responsibilities include:

1. Providing complete and accurate information about your health, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities
2. Asking questions to ensure appropriate comprehension of your illness or problem, as well as the provider’s recommendations for continuing care. If you find the care or course of treatment unacceptable for any reason, it should be discussed with the medical staff and Student Health Administration.
3. Showing courtesy and respect to Student Health Services personnel and other patients.
4. Following the course of treatment prescribed to you by the medical staff, including taking medications as directed and not sharing your medications with others.
5. Communicating with your health care provider if your condition worsens or does not respond to treatment.
6. Communicating with faculty to make up class work missed due to illness.
7. Obtaining my own transportation home from Student Health Services with a responsible adult and to remain with you for 24 hours, if required by your health care provider.
8. Informing my provider about any living will, medical power of attorney, or other directive that could affect your care.
9. Accepting personal financial responsibility for any charges not covered by your insurance.

Student Health Services reserves the right to refuse treatment to any student who abuses their rights and privileges.

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